Privacy Policy

At Paws Peptides, we take your privacy and your pet's health information seriously. This policy explains how we collect, use, and protect your information.

Information We Collect

When you use Paws Peptides, we collect information you provide directly, including:

• Contact Information: Your name, email address, phone number, and mailing address
• Pet Health Information: Your pet's name, species, breed, age, weight, medical history, symptoms, and current medications
• Consultation Records: Video consultation recordings, veterinarian notes, and treatment plans
• Payment Information: Processed securely through Stripe; we do not store full card numbers

How We Use Your Information

We use the information we collect to:

• Facilitate veterinary consultations and establish a valid VCPR
• Create and maintain your pet's medical records
• Transmit prescriptions to our pharmacy partners
• Process payments for services
• Send appointment reminders, follow-ups, and treatment updates
• Improve our services and user experience
• Comply with legal obligations and veterinary regulations

Information Sharing

We share your information only with:

• Licensed Veterinarians: Who conduct your consultations and provide medical care
• Compounding Pharmacies: FDA-registered facilities that fulfill prescriptions
• Payment Processors: Stripe, for secure payment processing
• Service Providers: Who help us operate our platform (hosting, email, etc.)

We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information:

• All data transmissions are encrypted using TLS/SSL
• Video consultations use end-to-end encrypted connections
• Access to health information is restricted to authorized personnel
• We maintain audit logs of all access to sensitive data
• Regular security assessments and updates

Health Information Protection

While HIPAA specifically applies to human health information, we follow HIPAA-aligned best practices for protecting your pet's health data. We treat all veterinary medical records with the same level of confidentiality and security.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Veterinary medical records are retained for a minimum of 5 years as required by veterinary practice regulations. You may request deletion of non-essential data at any time.

Your Rights

You have the right to:

• Access: Request a copy of your personal information and pet's medical records
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

Cookies and Tracking

We use essential cookies to operate our website and optional analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings.

Children's Privacy

Our services are intended for adults (18+) who own or are responsible for pets. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: